Terms & Privacy Policy

Last updated: May 2026

1. Services

NovaCold provides B2B cold email outreach services including lead sourcing, email copywriting, campaign management, and weekly performance reporting. Our services are delivered according to the plan selected at the time of purchase (Trial, Standard, or Premium).

We deliver measurable outreach activity — emails sent, open rates, and reply rates. We do not guarantee specific sales, revenue, or meetings as a result of our campaigns.

2. Payment Terms

• All payments must be made in full before any work begins.
• The setup fee is non-refundable under any circumstances.
• The Trial plan covers one month with no further commitment.
• The Standard and Premium plans require a minimum commitment of 3 months.
• Monthly fees are due at the start of each billing period.
• Failure to pay on time may result in campaign pause until payment is received.

3. No Guarantees

Cold email outreach results vary depending on your industry, offer, and target market. NovaCold makes no guarantees regarding the number of leads, meetings, or sales generated from any campaign. We commit to delivering the volume of emails and reporting stated in your selected plan.

4. Client Responsibilities

To deliver effective campaigns, clients agree to:

• Provide accurate information about their business and ideal client profile.
• Review and approve all email copy before campaigns go live.
• Respond promptly to any questions from the NovaCold team.
• Ensure their product or service complies with applicable laws in their target market.

5. Cancellation

Trial plan clients may choose not to continue after the first month with no further obligation. Standard and Premium plan clients may cancel after completing their 3-month minimum term by providing written notice to hello@novacold-mail.com at least 14 days before the next billing date. No refunds are issued for partially completed months.

6. Intellectual Property

All email copy, lead lists, and campaign materials created by NovaCold for a client become the property of that client upon full payment. NovaCold retains the right to use anonymised campaign data for internal performance analysis.

7. Privacy & Data

NovaCold collects personal information submitted through our enquiry form (name, email, company details, and billing information) solely for the purpose of delivering our services and communicating with you about your campaign.

• We do not sell your personal data to third parties.
• Your data is stored securely and accessed only by the NovaCold team and the trusted sub-processors listed below.
• You may request access to, correction of, or deletion of your data at any time by emailing hello@novacold-mail.com.
• If you are located in the EU/EEA or UK, you have additional rights under the GDPR / UK GDPR including the right to lodge a complaint with your local data protection authority.

Sub-processors we use:

• Formspree (Formspree, Inc., USA) — processes submissions from our enquiry form. See their privacy policy.
• Email service providers — used to send outreach emails on behalf of clients (e.g. Gmail / Google Workspace, Microsoft 365, or similar). The specific provider used for a campaign is disclosed during onboarding.

By submitting the enquiry form you consent to your details being processed by NovaCold and the sub-processors listed above for the purpose of providing our services.

8. Limitation of Liability

NovaCold's total liability to any client shall not exceed the total fees paid by that client in the 30 days prior to the event giving rise to the claim. NovaCold is not liable for any indirect, consequential, or loss of business damages.

9. Changes to These Terms

NovaCold reserves the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. We will notify active clients of any material changes by email.

Contact

For any questions about these terms, contact us at hello@novacold-mail.com. We aim to respond within 1 business day.